Privacy Policy – Martine Oppliger
Respecting your privacy has been mandatory since the progressive implementation of Bill 25 in September 2022 regarding personal information protection.
This policy aims to inform you about my commitment to respecting privacy and protecting personal information. It outlines my practices related to the collection, use, disclosure, retention, destruction, and protection of your personal information. It applies to the personal information I hold about you, which directly or indirectly identifies you.
1. Collection and Use of Personal Information
1.1 Methods by which Personal Information is Collected:
The personal information collected is provided directly by you, either verbally during your appointment or through the completion of fields on the appointment booking page. Specifically, when:
- You respond verbally to questions when opening your file and for subsequent follow-ups.
- You communicate with me via email or text messaging.
- You browse the clinic’s website.
1.2 Use of Personal Information:
I commit to using only the personal information necessary and for the purposes for which it was collected. Here are the categories of personal information I may collect from you and the purposes for which it is requested:
| Categories of Information | Examples of Information | Purposes for which this Information is Requested |
|---|---|---|
| Identification Information | Name, surname, gender, postal address, email, phone number, date of birth | Identify you, issue payment receipts, link your name to electronic transactions, confirm appointments, communicate in case of last-minute issues or cancellations, assess your condition and adjust the treatment plan based on gender and age. |
| Treatment Information | Personal and family health history, lifestyle habits, symptoms, reason(s) for consultation | Understand the issue and proceed with the best treatment based on the information received. |
| Website Usage Information | The region from which you access the website, device type | Ensure proper website functionality, analyze data, and facilitate navigation. |
1.3 Access to Your Personal Information:
The personal information collected is only accessible by me, Martine Oppliger, exclusively.
2. Disclosure of Personal Information
Your personal information will never be shared with any third party, except in the case of verification by your insurance company. In such cases, I will only confirm the dates of your visits without providing details about the reason for your consultation or the treatment administered. This will only be done after you have been properly identified by the insurance company and not the other way around (I do not confirm who came on a specific date, but the insurance company requests me to confirm if a properly identified person attended on specified dates).
3. Retention of Personal Information
Personal information is stored on cloud-based tools that meet the highest Canadian privacy protection standards.
4. Destruction of Personal Information
As required by the ANAQ, I store your personal information securely for a minimum of 7 years after the last registration or insertion to comply with article A.VI.02 of the ANAQ Code of Ethics. Once the retention period for personal information has ended, I ensure it is securely destroyed using a method that guarantees permanent deletion, making reconstruction impossible.
5. Measures for Protection of Personal Information
To ensure the protection of your personal information, a password is required to access all my devices where I store or review your data.
6. Complaints and Inquiries
For any questions or to file a complaint regarding the protection of your personal information in relation to naturopathy consultations, please contact me at the following email address:
Email: info@martinethenaturopath.ca
Martine Oppliger ND.A.
Licensed Naturopath
OPMA211005-3